Privacy Policy

Roman Removals Bath Ltd is the sole owner of the information collected on this site.

We will not sell, share, or rent this information to any third party outside the terms of this statement. Roman Removals Bath Ltd collects information from our visitors to this site in several different places. We are firmly committed to respect the privacy of individuals.

The following paragraphs disclose the way that information is gathered, and utilised on the Roman Removals Bath website.

What personal data do we need to collect to price your removal and storage?

Due to the services we provide we have to collect and process personal data. This will include information such as;

Your name
Your phone numbers and/ or email address
Address
Information required to enable us to provide you with services
Information on any inventory, job sheet, collection/delivery documentations, custom documentation or similar documents

Please do not provide us with the personal data of anyone else without their permission, unless you have obtained the explicit consent from that person.

How do we use your data?

Preparation for quotation
To carry out contractual obligations to you
To instruct a third party/subcontractors
Accounting, audit and billing
Collecting payment
Analysing your usage of our websites and viewing patterns
To monitor and improve the quality of our services
For debt collecting
For managing claims, complaints or disputes including corresponding with third parties appointed to assist in the resolution of a complaint or claim such as but not limited to an appointed alternative dispute resolution body

To whom might we disclose your personal data?

Agents, suppliers or sub-contractors who we use to assist in providing the services
Organisations who introduce you to us
Organisations who we introduce to you
HMRC, regulators or other authorities
Organisations you ask us to share your personal information with

We have never and will never sell your personal data.

If there are breaches or attacks on our systems, we may share information with the police or similar public body.

How do we secure your personal data?

Unfortunately, no data transmission over the internet or any other network can be guaranteed as 100% secure, but we take appropriate steps to try to protect the security of your personal data. All our computers and all data stored locally are protected by passwords and hardware firewall that is preventing unauthorised intrusion into the network. Software solutions are also in place which constantly scan for malware and viruses on our systems.

Staff are required to ensure that any paper files not in current use are stored securely. Any paper documentation containing personal data is shredded once it becomes redundant.

In the event of a data breach involving your personal data which presents a high risk we will contact you immediately.

Marketing

We may inform and update you of our other services and promotions we have from time to time, you can opt out of this by requesting your removal from our marketing lists. To opt-out, simply email us at info@romanremovalsbath.co.uk quoting that you would like to opt out of receiving marketing information.

Cookies

The site may use cookies.

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information to be gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.